HELP CENTER

Customers with a LORINTHEORY Account 

  • Log in to your account and click on the “Orders” section to find Tracking Details

Guests

 

  • Orders placed without an account can be tracked via the Tracking link in your Order Shipment email

If you don’t have an account, you can create one HERE! So long as the email address used to create an account is the same as the one used to place the order, your account will display the order details within the new account.

 

 

Every LORINTHEORY.COM purchase is made to order. We certainly hope you love your item(s), but on the off chance you are experiencing any issues, we're here to help! If you receive any items damaged or defective, please report this to our Customer Support team HERE before starting a return.

 

Return Policy

  • Items MUST be in unused condition.

  • Return requests must be submitted within 14 days of the delivery date. 

  • Shipping & Handling fees paid on the original purchase are non-refundable.

  •  eGift Cards and stickers are FINAL SALE and not eligible for returns.

  • Bulk item orders (20+ items) are not eligible for return.

  • Customers are responsible for return shipping costs. 

  • We do not offer Exchanges.

  • For more information, please refer to our Return Policy.

 

Starting a Return

To submit a return request, log into your Lorintheory account and locate the order from which you’d like to make a return.

 

If you don't have an account, you can contact our Customer support team here!

 

The following items are not available to ship outside of the US

  • Art Prints

How long until I receive my order?

Please see below for estimated arrival times. Arrival times are production times + Transit times. In average, orders within the United States are delivered within two weeks or less of placing an order.

PRODUCTION TIMES

Art Prints

3-4 Business Days

Stickers

2 Business Days

 

TRANSIT TIMES

Orders are shipped via USPS

Estimated Delivery

Shipping Method

US

5-10 Business Days

Standard

US

2-3 Business Days

Expedited

US

1-2 Business Days

Rush

International

7-15 Business Days

Standard

If you still need help, please contact customer support HERE.